Question 1

What is ReckOps?

Accepted Answer

ReckOps is a back-office automation platform built for Indian SMEs. It handles GST reconciliation, vendor payables, expense management, marketplace settlement matching, bank reconciliation, and financial leakage detection — all in one place.

Question 2

How do I get started?

Accepted Answer

Sign up for a free 14-day trial — no credit card required. You'll go through a quick onboarding wizard to set up your company, fiscal year, and choose which modules to activate. You can start uploading invoices and bank statements immediately.

Question 3

Do I need to migrate from my existing accounting software?

Accepted Answer

No. ReckOps works alongside your existing tools like Tally, Zoho Books, or spreadsheets. You can upload purchase registers, invoices, and GSTR data via CSV. We also offer direct integrations with popular Indian accounting platforms.

Question 4

What happens after the 14-day trial?

Accepted Answer

Your data is preserved. You can choose to upgrade to a paid plan or continue with limited free access. We'll never delete your data without notice.

Question 5

Can I invite my CA or auditor?

Accepted Answer

Yes. You can grant read-only access to your CA or auditor from the Settings page. They'll see audit-ready reports, GST summaries, and reconciliation status without being able to modify any data.

Question 6

Which modules should I start with?

Accepted Answer

Most users start with GST Reconciliation (to recover ITC) and Vendor Payables (to automate approvals and TDS). If you sell on marketplaces, add Marketplace Settlements. The onboarding wizard will recommend modules based on your industry.

Question 7

What is GST reconciliation?

Accepted Answer

GST reconciliation matches your purchase invoices with GSTR-2A/2B data from the GST portal. It identifies mismatches (wrong amounts, missing invoices, GSTIN errors) so you can claim 100% eligible ITC and avoid compliance notices.

Question 8

How does GSTR-2A/2B matching work?

Accepted Answer

Upload your purchase register (CSV/Excel) and your GSTR-2B download from the GST portal. ReckOps auto-matches invoices by GSTIN, invoice number, and amount. It flags mismatches, missing entries, and non-filing vendors instantly.

Question 9

What is ITC and why does it matter?

Accepted Answer

Input Tax Credit (ITC) is the GST you paid on purchases that you can claim back against the GST you collect on sales. Unclaimed ITC is literally money lost. Most SMEs leave 2-5% of eligible ITC on the table due to reconciliation gaps.

Question 10

How do I recover blocked ITC?

Accepted Answer

ReckOps identifies the exact invoices where ITC is blocked — vendor hasn't filed, amount mismatch, or GSTIN error. You get a prioritized action list: contact vendor, correct invoice, or file a dispute. Most users recover 80%+ of at-risk ITC.

Question 11

What is financial leakage?

Accepted Answer

Money your business loses without realizing — ITC you can't claim due to non-filing vendors, commissions overcharged by marketplaces, duplicate payments, unmatched bank entries, and missing TDS deductions. ReckOps detects all of these automatically and shows the total impact in one dashboard.

Question 12

Do you support e-invoicing?

Accepted Answer

ReckOps can process e-invoices and integrates with the IRP (Invoice Registration Portal) data format. You can upload e-invoice JSONs directly for reconciliation.

Question 13

Can I file GST returns from ReckOps?

Accepted Answer

Not directly — we're a reconciliation and automation platform, not a filing tool. However, we generate filing-ready reports that you or your CA can use to file on the GST portal or through tools like ClearTax.

Question 14

How accurate is the auto-matching?

Accepted Answer

Our matching algorithm achieves 96%+ accuracy on average. It uses fuzzy matching for invoice numbers, amount tolerance (±₹5 for exact, 2% for fuzzy), and GSTIN validation. Remaining items are flagged for manual review.

Question 15

How does vendor payable automation work?

Accepted Answer

Upload vendor invoices, and ReckOps auto-extracts key details (vendor, amount, due date, GSTIN). Invoices flow through your approval workflow, TDS is calculated automatically based on the vendor's TDS section, and payment batches are generated for your bank.

Question 16

Does ReckOps calculate TDS automatically?

Accepted Answer

Yes. Set the TDS section (194C, 194J, etc.) per vendor, and ReckOps calculates TDS on every invoice. It generates TDS reports for quarterly filing and tracks deduction certificates.

Question 17

Can I generate bank payment files?

Accepted Answer

Yes. Create payment batches, approve them, and generate bank-specific payment files (NEFT/RTGS/IMPS) for ICICI, HDFC, SBI, Kotak, and Axis Bank. Upload the file to your bank portal for bulk processing.

Question 18

How do approval workflows work?

Accepted Answer

Configure multi-level approval chains. For example: invoices under ₹1L auto-approved, ₹1-5L needs manager approval, ₹5L+ needs CFO approval. Each approver gets notified and can approve, reject, or request changes.

Question 19

Can I track early payment discounts?

Accepted Answer

Yes. Set early payment discount terms per vendor (e.g., 2% if paid within 10 days). ReckOps tracks discount windows and alerts you before they expire so you never miss a discount opportunity.

Question 20

Which banks do you support?

Accepted Answer

ICICI, HDFC, SBI, Kotak, and Axis Bank. Upload your CSV or Excel bank statement and we auto-parse entries (date, description, debit, credit, balance) in each bank's specific format.

Question 21

How does bank reconciliation work?

Accepted Answer

Upload your bank statement. ReckOps matches credits against marketplace settlements, customer payments, and refunds. It matches debits against vendor payments, expense reimbursements, and tax payments. Unmatched entries are flagged for manual review.

Question 22

What is the match rate?

Accepted Answer

Most statements achieve 95-98% auto-match rates. The algorithm uses amount matching (±₹5 tolerance), date proximity, and description parsing to link bank entries with your invoices and settlements.

Question 23

Can I reconcile multiple bank accounts?

Accepted Answer

Yes. Add as many bank accounts as you need. Each statement upload is linked to a specific account, and reconciliation runs independently per account.

Question 24

Which marketplaces do you support?

Accepted Answer

Amazon, Flipkart, Shopify, Meesho, and Myntra. Upload settlement reports or connect via API to auto-import order and settlement data.

Question 25

What is order lifecycle tracking?

Accepted Answer

Every marketplace order goes through stages: Order Placed → Payment Captured → Shipped → Delivered → Settlement Initiated → Payout Received. ReckOps tracks each stage with timestamps and flags delays — so you always know where your money is.

Question 26

How do you detect commission overcharges?

Accepted Answer

Set your expected commission rate per platform. ReckOps compares the actual commission deducted against your expected rate on every order. Discrepancies are flagged as potential overcharges in the Leakage Detection dashboard.

Question 27

What is SLA monitoring?

Accepted Answer

Each marketplace has expected settlement timelines (e.g., Amazon: 7-14 days after delivery). ReckOps tracks these and alerts you when settlements are overdue. You also get vendor payment SLA tracking for your payables.

Question 28

Can I try before I buy?

Accepted Answer

Absolutely. Start a 14-day free trial — no credit card required. You get full access to all modules to evaluate the platform. Your data is preserved if you decide to upgrade.

Question 29

What plans are available?

Accepted Answer

Starter (Free, 14-day trial) — GST reconciliation up to 100 invoices/month, basic payables, 1 user. Pro (₹3,999/month billed annually) — unlimited GST, full payables + expenses, leakage detection, bank reconciliation, up to 5 users. Enterprise — custom pricing for larger teams with unlimited users, all platforms, SLA monitoring, and dedicated support.

Question 30

Can I switch plans later?

Accepted Answer

Yes. Upgrade or downgrade at any time. When upgrading, you get immediate access to new features. When downgrading, the change takes effect at the next billing cycle.

Question 31

Do you offer discounts for annual billing?

Accepted Answer

Yes — 20% off when you choose annual billing. Pro drops from ₹4,999/month to ₹3,999/month (billed annually).

Question 32

What payment methods do you accept?

Accepted Answer

Credit/debit cards, UPI, net banking, and bank transfer. All payments are processed securely through Razorpay.

Question 33

Is my data secure?

Accepted Answer

Yes. We use AES-256 encryption at rest and in transit, are ISO 27001 certified, and pursue SOC 2 Type II compliance. All data is stored on AWS Mumbai (ap-south-1) — your financial data never leaves India.

Question 34

Where is my data stored?

Accepted Answer

All data is stored in AWS Mumbai region (ap-south-1). We maintain daily backups with 30-day retention. Your data is encrypted at rest using AES-256.

Question 35

Can I export my data?

Accepted Answer

Yes. You can export any report, invoice list, reconciliation result, or bank statement data as CSV or PDF at any time. Your data is always yours.

Question 36

What happens if I cancel my subscription?

Accepted Answer

Your data is preserved for 90 days after cancellation. You can export everything during this period. After 90 days, data is permanently deleted per our retention policy.

Question 37

What support do you offer?

Accepted Answer

All plans include email support (response within 24 hours). Pro plans get priority support (response within 4 hours). Enterprise customers get a dedicated account manager and phone support.

Question 38

Do you offer onboarding help?

Accepted Answer

Yes. Pro and Enterprise plans include guided onboarding — we'll help you set up your account, configure modules, and upload your first batch of data. Starter plan users get access to our self-serve onboarding wizard and documentation.

Question 39

How do I contact support?

Accepted Answer

Email hello@reckops.in, use the in-app chat, or reach us on WhatsApp. Enterprise customers have direct access to their account manager.

Help Center

Getting Started

GST & Compliance

Payables & TDS

Bank Reconciliation

Marketplace & Settlements

Pricing & Billing

Security & Data

Support